Support | Triboo Customer Success Center

500 Error on Dashboard of Specific Users

When a ticket arises which claims that a specific user or defined group of users (i.e. not a global outage) are receiving a 500 Error when accessing their Dashboard, please take the following steps to identify and solve the issue: … Continued

Login Errors

At times, users may find themselves unable to login to the platform. this can occur for a number of reasons. Below we will cover some of the most common causes of these errors. Depending on the specification of your platform. … Continued

Reset a Learner’s Attempt for a Problem

To reset the number of attempts for a single learner, follow these steps. Obtain the learner’s username or email address. View the live version of your course. Select Course and navigate to the component that contains the problem you want … Continued

Rescore a Learner’s Submission

Rescore a Learner’s Submission This method of rescoring sends learner’s score back to zero.To rescore a problem for a single learner, follow these steps. 1. Obtain the username or email address of the learner whose submission you are rescoring. 2. … Continued

Delete a Learner’s State for a Problem/SCORM

You can completely delete a learner’s database history, or “state”, for a problem or SCORM. You can only delete learner state for one learner at a time. For example, you realize that a problem or SCORM needs to be rewritten … Continued

HTML Basics 1 on 1!

UPPERCASE It allows you to change the case type of any text, through the HTML editor. Often used in title changes. For a unit title (heading 2): <h2 style=”text-transform:uppercase;”> For a single time change: <span style=”text-transform:uppercase;”> BORDER-RADIUS It allows you … Continued

How the progress is calculating?

How the progress is calculating? On Triboo, progress (or completion) is different than grade. To hit 100% progress, the learner must: Note: Survey, poll and word cloud component are not mandatory to get the page completion. You can check the … Continued